Privacy
Plain-language privacy
No legal wall of text. Here is exactly what we collect, why, and how to make it go away.
What we collect
- Only what is needed to talk to you about admissions: your name, your child's name, your phone number and, if you give it, your email address.
- If you use the chatbot, the conversation is stored so our team can follow up on anything you asked.
- We never collect sensitive personal data - no documents, no medical information, no financial details.
Why we collect it
- To answer your enquiry, call you back, share fee structures and schedule a visit.
- To remember your details so you do not have to type them twice on a return visit.
- To understand which programmes parents are asking about most, so we know where to add capacity.
How long we keep it
- Enquiries and contact messages are kept for up to 24 months so we can see patterns over an academic cycle.
- Parent sign-in details are kept for as long as your device holds the sign-in cookie - you can clear it at any time from your browser.
- After that, records are deleted. We do not build permanent profiles of children.
Who can see it
- Only the Ideal Play House team. The data lives in our own storage, not on a third-party mailing list.
- We do not sell, rent or share your details with advertisers, tutors or any other business.
- We do not use tracking cookies for advertising. The only cookies are the ones that keep you signed in.
The chatbot
- Chiku answers from a fixed knowledge base written by our team - it does not invent fees, timings or programme details.
- Transcripts are stored to let our admissions desk follow up, and can be deleted on request.
- Chiku never asks for documents, payment details or anything beyond a name and a phone number.
Your choices
- You can browse this site without ever filling in a form - the enquiry popup can be closed and will not return.
- Ask us to correct or delete anything we hold about you and we will do it.
- Unsubscribing from contact takes one phone call or one WhatsApp message.
Requesting deletion
To have your details corrected or removed, call 9123749626, send a WhatsApp to the same number, or email infoidealplayhouse@gmail.com with the name and phone number you used. We act on deletion requests within seven working days and confirm when it is done.
Last updated: January 2026. If this policy changes in a way that affects you, we will say so on this page before the change takes effect.